Frequently Asked Questions

About Little Robin Letters

  • Little Robin Letters is a home for thoughtful letters, Little Notes of Kindness, stationery and meaningful ways to stay connected through the post.

    Whether you provide your own words, share your thoughts for us to turn into a letter, choose from one of our letter collections or select a Little Note of Kindness, our aim is to help meaningful messages find their way to the people who need them.

  • Little Robin Letters is our brand and home for thoughtful letters, notes, stationery and meaningful ways to stay connected through the post.

    Random Letters of Kindness is our collection of thoughtfully presented letters designed to help people share appreciation, encouragement, support and kindness.

Random Letters of Kindness

  • All of our letters form part of the Random Letters of Kindness collection.

    Your Words

    You've already written what you'd like to say. Simply type or copy and paste your words into the form provided during the ordering process and we'll transform them into a thoughtfully presented letter.

    Written From Your Thoughts

    You know what you'd like to say but need a little help finding the right words. Share the overall message you'd like to communicate along with key thoughts, memories or qualities, and we'll create a bespoke letter for you.

    Choose a Letter

    Choose from our collection of thoughtfully written Random Letters of Kindness covering appreciation, encouragement, support, friendship and life's meaningful moments.

  • No.

    If you'd prefer not to write the letter yourself, our Written From Your Thoughts service allows you to provide key information, memories and messages, and we'll create a bespoke letter on your behalf.

  • If you've chosen Your Words, simply type or copy and paste the words you'd like included in your letter into the form provided during the ordering process.

    Random Letters of Kindness letters typically contain approximately 250-400 words.

  • During the ordering process, you'll be asked to tell us a little about the recipient, the message you'd like to share and provide up to six thoughts, memories, qualities or key points you'd like included.

    We'll then use this information to create a bespoke letter on your behalf.

  • All Random Letters of Kindness letters typically contain approximately 250-500 words and are presented on recycled ivory card.

Little Notes of Kindness

  • Your Words

    Little Notes of Kindness are shorter messages designed to encourage, uplift and brighten somebody's day through simple acts of kindness.

    They can be posted directly to a recipient, shared with a friend, left to be discovered unexpectedly or included with a gift.

  • Write Your Own Note

    Simply type or copy and paste the words you'd like included in your note into the form provided during the ordering process.

    Choose a Note

    Select from our collection of thoughtfully written Little Notes of Kindness.

  • Little Notes of Kindness are designed to be shorter messages and typically contain between 25 and 100 words.

  • Yes.

    All Little Notes of Kindness are sent anonymously, allowing the focus to remain entirely on the message itself.

Ordering & Delivery

  • The information required depends on the product you choose.

    Whether you're ordering from our Random Letters of Kindness or Little Notes of Kindness collections, you'll be guided through a simple form during the ordering process where you'll provide the information needed to prepare your letter or note.

  • Yes.

    Many customers choose to have their letter delivered directly to the recipient. Simply enter the recipient's details as the shipping address during checkout.

  • Yes.

    You can choose to have your Little Note of Kindness delivered directly to the recipient by entering their details as the shipping address during checkout.

  • For letters, this depends on the option selected during the ordering process.

    All Little Notes of Kindness are sent anonymously.

  • Many of our letters can be sent anonymously. Where available, you'll be able to choose this option during the ordering process.

  • The time it takes for your order to arrive depends on both the preparation time and the delivery method selected.

    Preparation Times

    • Collection Letters: Up to 2 working days

    • Collection Notes: Up to 2 working days

    • Your Words Letters: Up to 5 working days

    • Write Your Own Notes: Up to 5 working days

    • Written From Your Thoughts Letters: Up to 7 working days

    • Stationery: Up to 5 working days

    Where possible, we aim to dispatch orders sooner than these timescales.

    Delivery Times

    Delivery times begin once your order has been dispatched.

    UK and international delivery times will vary depending on the shipping option and destination selected.

    Please note that delivery times are estimates only and cannot be guaranteed.

  • UK Delivery

    All letter and note prices include Royal Mail Second Class postage within the UK.

    A Royal Mail First Class Signed For upgrade is available at checkout.

    International Delivery

    International delivery is available for Random Letters of Kindness and Little Notes of Kindness.

    A standard international delivery charge applies and can be selected during checkout.

  • Yes.

    International delivery is available for Random Letters of Kindness and Little Notes of Kindness.

    A standard international delivery charge is applied at checkout.

    Please note that delivery times for international orders may vary depending on the destination and local postal services.

  • Unfortunately, no.

    While we aim to prepare and dispatch orders within the timescales shown on our Delivery Information page, delivery dates cannot be guaranteed and remain dependent on the postal service.

Sustainability

  • We aim to make thoughtful choices wherever possible.

    Our letters and notes are produced using either fully recycled card and paper or materials sourced from responsibly managed and FSC-certified sources wherever available.

    You can find out more on our Sustainability page.

Changes, Returns & Refunds

  • If work has not yet started on your order, we may be able to help.

    Please contact us as soon as possible and we'll do our best to assist.

  • Because personalised products are created specifically to your requirements, they are generally not eligible for return or refund once work has begun.

    Please see our Terms & Conditions for full details.

  • If your order arrives damaged, faulty or incorrect, please contact us within 3 days of receiving your order and include your order number along with clear photographs of the issue.

    We'll review each situation on a case-by-case basis and do our best to resolve the matter fairly and reasonably.

Content & Community Standards

  • Yes.

    To ensure our products remain aligned with our values, we reserve the right to refuse requests containing content that is offensive, abusive, threatening, discriminatory, defamatory, hateful, illegal or otherwise inappropriate.

    Please see our Terms & Conditions for further information.

Need More Help?

  • We'd be delighted to help.

    Please visit our Contact page and we'll be happy to assist.